About Us
The Neaman Practice is looking for an experienced, organised and proactive Practice Manager P/T to join our senior management team.
We are a busy, forward-thinking GP practice in the City of London, with a strong focus on high-quality patient care, staff wellbeing, clinical governance, training, community engagement and continuous improvement.
This is an excellent opportunity for a Practice Manager who enjoys governance, compliance, HR oversight and quality improvement, and who would like to work as part of a supportive and well-established leadership team.
The Position
Key responsibilities:
CQC readiness and regulatory compliance
Governance systems, policies and procedures
Risk register oversight and action planning
Complaints oversight and learning
Significant events and quality improvement processes
HR management, including formal HR processes, sickness oversight, capability, disciplinary and grievance procedures
Staff wellbeing and management support
Health and safety governance
Information governance
Safeguarding governance processes
Oversight of audits, action plans and quality assurance systems
Supporting QOF, enhanced services and clinical improvement work
Working closely with the Operations Manager on escalated operational issues
Supporting the GP Partners with practice leadership and management decisions
Leading or contributing to practice management and governance meetings
We are looking for someone who is calm, confident, fair and organised, with strong communication and leadership skills.
You will ideally have experience in general practice or NHS primary care management, and a good understanding of CQC, HR processes, complaints, governance, risk management and quality improvement.
You should be comfortable working as part of a wider management team and able to provide clear oversight without needing to personally manage every daily operational issue.
The Offer
This is a 2–3 day per week role, working alongside our Business Manager, Operations Manager and GP Partners.
We already have an experienced Operations Manager who leads the day-to-day running of the practice, including reception, administration, rotas, premises issues, workflows and operational problem-solving.
We also have a Business Manager who supports the partners with finance, strategy, business planning and organisational development.
The Practice Manager role will therefore focus on overall management oversight, governance, compliance, HR processes, quality improvement and ensuring that the practice continues to run safely, effectively and in line with CQC and contractual requirements.
We have recently been through a CQC assessment process and have invested significant time in strengthening our governance, compliance, policies, audit systems, risk management and quality improvement processes. The successful candidate will therefore be joining at a positive point in the practice’s development, with established systems already in place and a clear management structure to support them.
This is not a role where the new Practice Manager will be expected to come in and 'rescue' a disorganised practice. Instead, we are looking for someone who can provide steady senior oversight, maintain momentum, embed good systems, support the team and help us continue to develop as a safe, effective and forward-thinking practice.